Q: What do I need to receive HDTV?
A: An HDTV set, an HD-capable digital receiver or cable card. An HDTV with a built-in QAM tuner may receive some local HD channels without a receiver or card.
Q: What channels are available in HD?
A: With a leased HD receiver, you have access to a wide variety of free HD channels including Local broadcasters, Food Network HD, HGTV HD, History HD, FX HD, Fox News HD, TNT HD, ESPN HD, A&E HD, Discovery HD, Animal Planet HD and TLC HD, regional sports channels, and more. Also, many premium movie channels are available in HD such as HBO HD, Cinemax HD, Starz HD, Showtime HD and TMC HD when you subscribe to the corresponding premium packages and lease an HD-capable receiver.
NuLink also offers our HD Tier which gives you even more HD programming.
Q: I’m not getting any picture on my HD set. What should I do?
A: Check all of your cables to ensure they are securely connected to the correct jacks (colors should match in all cases).
Ensure you are NOT using the DVI connection on your HD receiver (this connection is currently not active).
Verify you are connected to an input that accepts 1080i content. Some HD sets only display 480 or 720 resolution rates. Consult your TV owner’s manual for this information.
Bypass the HD receiver and try connecting the coaxial cable straight from the wall to the TV. If you receive a picture when following this procedure, the HD receiver may be malfunctioning. Call NuLink at 770-683-6988 for further assistance.
Q: How does a DVR work?
A: A Digital Video Recorder (DVR) is a cable receiver capable of recording programming for playback at a later time. DVRs also offer these features:
- Pause live programming for up to an hour, which allows you to resume where you left off.
- Record 2 programs simultaneously, while also playing back a third, pre-recorded program.
- View 2 programs at the same time with the built-in picture-in-picture (PIP) feature
- Set the DVR to automatically record your favorite programming.
- Instant replay of live programming.
Q. How many hours of programming can be recorded?
A: Different DVR models have different storage capacity. Our 8300HD DVR has twice the internal capacity of the SD model, but HD content requires more storage space than SD. The table below may help to demonstrate the differences between our DVR models.
80GB Hard Drive
Up to 45 hours of SD*
160GB Hard Drive
Up to 20 hours of HD*
Up to 90 hours of SD*
*Actual recording capacity depends on format and data rate of recorded content.
Q. How far back can I rewind a program?
A: It depends on whether the program is a live or a recorded program. You can rewind a recorded program back to the beginning of the recording. With live programs you can rewind back to the point at which you started watching that channel, but not more than an hour. Each time you change channels, a new copy is stored to the built in recorder. If you have been watching the same channel for 15 minutes, you can rewind for 15 minutes. If you change channels, a new buffer is created starting from the point you changed the channel.
Q. How long can I pause live TV?
A: You can pause up to 1 hour on the main screen and at the same time pause up to 1 hour on the PIP screen.
Q: What happens if a sports event that is being recorded goes into overtime?
A: The DVR cannot determine if a live program is going over the initial time slot. If there is the chance the event may run long, you may extend the stop time when you set up the recording in the Confirm Recording screen.
Q: Do Parental Controls carry over to DVR recordings?
A: Yes. If you block programs by channel or rating in General Settings, those settings are carried over to DVR recordings. For example, if you decide to block all R-rated programs in General Settings, the R-rated programs will still be recorded, but you cannot play them back until you enter the Parental Control PIN.
Q: How do I record a program?
A: From live TV:
Press 'Record' on the remote. The Confirm Recording screen will appear. Press 'Select' to accept the recording option presented or press 'A' for other options.
From the Programming Guide:
Press 'Guide' to bring up the Program Guide. Navigate to the program you would like to record. Press 'Record'. The Confirm Recording screen will appear. Press 'Select' to accept the recording option presented or press 'A' for other options.
From a manual setting (channel, time and date):
Press 'List' to display the Recorded List screen. Press 'B' on the remote to display the Preferences screen. From the Preferences screen, select 'Schedule a New Manual Recording'. Highlight and select the Channel in the first column. Scroll to the Day and specify when you want to record the program. Scroll to the Start and Stop times and specify the recording times. Scroll to the Save column and specify how long you want to save the recording. Once the recording has been set, it will now appear in your Scheduled Recordings list as a Manual Recording.
The Preferences screen allows you to change several default settings for your recordings or to set a manual recording (see 'How do I record a program'?). Change the save time for future recordings (1, 2, 7, 14 days or until erased). Schedule a manual recording, change the start/end times for future recordings (1, 2, 3, 5 minutes or on-time). Sort the recorded list alphabetically or by time recorded. The Preferences screen is accessed from the Recorded List screen. This can be accessed by pressing 'List' on the remote. Once on the Recorded list screen, press 'B' to bring up the Preferences screen.
There are four different preferences that can be set when using the DVR function:
- Schedule a Manual Recording (see How do I record a program?).
- Change the start/end times for future recordings.
- Sort the Recorded list.
- Change the save time for future recordings.
Any change you make to these settings will become the new default settings (Except Schedule a Manual Recording).
Change start/end times for future recordings:
When you select the Change the Start/End Times for Future Recordings preference, the edit screen will display.
You have the choice of how many minutes before and after a program you want to begin or end recording. This option sets the default values for all future recordings.
For example, if you set the time to 2 minutes, all recordings will start 2 minutes before the actual program start time and stop recording 2 minutes after the program stop time.
Once set, all programs will be recorded using these options unless you change an individual program using the Recorded Programs Options, Change Save Time option.
Sort the Recorded list alphabetically or by time:
You can change how the Recorded list displays the programs using this option. You can display the list either by time or by title (alphabetically).
Pressing the 'Select' key toggles between the two choices.
Change the save time for future recordings:
This option allows you to the default save time for all recorded programs. The choices include 1, 2, 7, 14 days, or until erased.
Once set, all programs will be recorded using these options unless you change an individual program using the Recorded Program Options screen, Change Save Time option.
Q: How do I erase a program stored on the DVR?
A: Press the 'List' button to bring up the Recorded List screen. Use the 'Move Up' or 'Move Down' arrows to highlight the recording you wish to erase. Press the 'Select' button and the Recorded Program Options screen will appear. Press the 'Move Down' button twice until Erase is highlighted and press 'Select'. Press 'Yes, Erase' (A button).
Q: Why doesn’t the DVR respond when I press the keys on the remote control?
A: The remote control must be in the Cable mode to use any of the DVR features. This includes the picture-in-picture features.
Q: Do I need a converter box if I have basic cable?
A: Converter boxes are not available with Basic Cable. If you would like premium movie channels, such as HBO or Showtime, or if you would like to be able to watch and order NuLink On-Demand or Pay-Per-View, you will need a digital converter box.
Q: How do I connect my cable and VCR?
Q: Can you describe the fees and taxes I see on my monthly statement?
A: To connect your cable to your VCR and TV, make sure the cable coming from the wall is connected to the cable box on the connector labeled INPUT. The connector on the cable box labeled OUTPUT will go to the INPUT on the VCR. The OUTPUT connector on the VCR will go to the cable connection CABLE/ANT on the TV.
Q: How can I pay my bill?
A: NuLink provides customers several methods for bill payment. You can mail in a check with your paper bill, pay online or use Local Pay at our Downtown Newnan location.
Mail: NuLink sends a statement every month with a return envelope for your payment. If you have not received a statement from NuLink, call us at 770-683-6988 to get another statement sent to you. Your payment can be mailed to 2A Jackson Street, Newnan GA, 30263.
Online: You can pay your bill online manually, or sign up for automated monthly payments. You can register for this by going to the NuLink Online Bill Pay page at . If you haven’t already registered, you will need to register first to begin using these features, including bill pay and e-mail maintenance.
Local Pay: NuLink has a local payment center located at 2A Jackson Street, in Downtown Newnan.
Phone: You can call NuLink at 770-683-6988 and make a payment 24 hours a day.
Q: Do I have to be registered to pay my bill online?
A: Yes, and registering is easy. You can register to use Account Manager by going to the NuLink Online Bill Pay page at http://cableanytime.com/NuLink/. If you haven’t already registered, you will need to register first to begin using the Account Manager features, including bill pay and e-mail maintenance.
Q: Can I still make a payment on the account even if I am not the account holder?
A: Yes, anyone can make a payment on the account. You can use Local Pay, or mail a check to NuLink to pay on the account. Please be sure to note the account number. For online payments, you must be the account holder.
Q: How do I set up my email?
A: If you don't yet have an email account with NuLink, please contact us to have it created. Be prepared to choose a name and password for each account you wish to create.
If NuLink has already created an email account for you, here is critical information you will need to retrieve mail from it:
Visit mail.numail.org from any web browser and sign-in with your email name and password.
Email client software / device
IMAP or POP3
- Incoming server:
- Outgoing server:
- Username or account name:
[entire email address]
[pw chosen when email was created]
- SMTP authentication:
Requires password / plain text authentication.
Don't confuse with "SPA," which should not be selected.
- SSL encryption:
Required for both incoming and outgoing.
- Incoming port number:
993 (IMAP) or 995 (POP)
- Outgoing port number: