Equipment 101

Your Internet signal begins with the modem, then the wireless router sends the signal to your computers, tablets, TVs, gaming systems, mobile devices, etc. Some modems are 2-in-1 devices with a built-in Wi-Fi router. A standard NuLink modem provides access to the Internet from the cable wiring in your home and has a single wired connection. That can be used together with a WiFi router to share the connection throughout your home. Without a modem, a router by itself cannot provide Internet access.

Whether you rent or own your modem or wireless router, make sure you have the latest equipment and are running the latest system software. Older equipment running older software may not be able to handle the speeds that you receive with your Internet service.

802.11 AC is the latest wireless networking standard and equipment that meets this standard will give the greatest range and fastest throughput for your connected devices.

Location, Location, Location!

Wireless (Wi-Fi) routers are optimized when placed in a location that helps them do their job most efficiently.  Keep these tips in mind when finding a home for your router:

  • Your router has vents on the sides, top or bottom because it needs to breathe.  Place your router on a hard surface with enough space for ventilation.

  • Your router needs a cool spot away from direct sunlight and the heat of other electronics.

  • The closer the router to your computer, the better the signal.

  • If you have a multi-level home, the main floor works best for your router.  Basements and upstairs locations make it difficult for the signal to reach all areas of the home.

  • Placing the router on a bookshelf instead of the floor will allow for a better signal . . . keep it up high.

  • Brick, windows and walls can prevent your wireless signal from traveling efficiently.  Keep this in mind when placing your router.

Other Wireless Networks

If you live in an apartment or townhome, you may experience interference from other residents’ networks.  Try changing the router’s channel.  That may just solve the problem! 

Is There a Data Hog in the House?

All connected devices share the Internet connection.  Playing games, video chats, music and video streaming can eat up your Wi-Fi signal.  If you notice a sudden slow down, you may have too many people (or one person) hogging lots of data at one time. 

The Unsuspecting Culprit: Household Items

Everyday household items can cause interference with your Wi-Fi connection and/or speed.  Some examples include cordless phones, Bluetooth devices, wireless surveillance systems, wireless baby monitors, cell phones, microwaves and even your garage door openers.  Turning off an electronic device that may be problematic can help or simply move the router away from what you think may be causing interference.   

Time for a Tech Checkup:

Like most of the devices we use today, your router needs a software upgrade from time to time.  Just like rebooting your computer for updates, the router needs this as well. Give it a check up: occasionally reboot your router.  Also, make sure you are running the latest version of your router’s software. 

If you need our help, there is a LOCAL, friendly customer service representative ready to take your call at 770-683-6988!